“It is one thing to translate words, but translating feelings is the gift of a select few” Carlos Ancelotti talking about Ray Wilkins.
The role of the facilitator is often misunderstood, and in many cases undervalued. A facilitator can ensure that meetings move forward effectively, they can perceive misunderstandings, and crucially can often spot opportunities. Chelsea Football Club benefited from the experience facilitation of Ray Wilkins until their shock decision on November 2011 that his services as a middleman were no longer needed.
From a narrow perspective the role of the facilitator can seen to be an unnecessary expense, however to Mr Ancelotti and Chelsea Football Club the loss of Mr Ray Wilkins has proved to be a very expensive efficiency cut.